Privacy Policy

Idea Scapes, LLC (“Idea Scapes,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ideascapesllc.com, submit information through our website, communicate with us, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

01Information We Collect

We may collect information that you provide directly to us, including:

• First and last name
• Email address
• Telephone number
• Project or property address
• Property type
• Information about the landscaping, hardscaping, drainage, irrigation, outdoor living, or other services you are considering
• Project goals, concerns, timing, anticipated investment range, and deadlines
• Information about property owners or other project decision-makers
• Communication preferences, including whether we have permission to contact you by text message and any alternate number you provide for texting
• Information about how you heard about Idea Scapes
• Photos, videos, surveys, site plans, documents, or other information you choose to provide
• Information contained in emails, phone calls, text messages, forms, or other communications with us

Please do not provide sensitive personal information that is not reasonably necessary for us to evaluate or perform your project.

02Information Collected Automatically

When you visit our website, we and the service providers that support our website may automatically collect certain technical information, such as:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Referring website or source
• Pages viewed and interactions with the website
• Approximate location derived from technical information
• Date and time of visits
• Cookie, tag, or similar technology information

We may use cookies, tags, pixels, analytics tools, and similar technologies to operate the website, maintain security, understand how visitors use the site, improve performance, and evaluate our marketing efforts.

You may be able to restrict or delete cookies through your browser settings. Disabling certain technologies may affect how portions of the website function.

03How We Use Your Information

We may use information we collect to:

• Review and respond to project inquiries
• Determine whether a project may be a fit for the services we provide
• Contact you regarding your inquiry
• Schedule and manage Discovery Calls, consultations, planning sessions, appointments, and other meetings
• Evaluate property conditions, project requirements, goals, timing, and scope
• Prepare designs, planning documents, proposals, estimates, agreements, and other project materials
• Perform and manage contracted services
• Communicate with property owners, decision-makers, vendors, subcontractors, consultants, or other parties involved with a project when appropriate
• Maintain customer and project records
• Provide customer service and follow-up
• Improve our website, services, sales process, and customer experience
• Prevent spam, fraud, misuse, or security incidents
• Comply with legal, regulatory, insurance, accounting, tax, or contractual obligations
• Establish, exercise, or defend legal rights

We may also use information for other purposes that we explain when the information is collected or for which you provide consent.

04Phone Calls and Text Messages

If you provide a telephone number, we may use it to contact you regarding your inquiry, appointments, project, or our business relationship with you.

If you indicate that we may text you, we may send one-to-one informational or transactional text messages related to your inquiry, Discovery Call, appointment, project, or other related follow-up.

If you provide an alternate number for text messaging, we may use that number for those communications.

Consent to receive text messages is not a condition of purchasing services from Idea Scapes. Message and data rates may apply depending on your mobile service provider.

You may ask us at any time to stop sending text messages to you, and we will honor the request as applicable.

We do not sell mobile telephone numbers or mobile opt-in information. We also do not share mobile opt-in information with unaffiliated third parties for their own marketing or promotional purposes.

05How We Disclose Information

We may disclose personal information when reasonably necessary to operate our business or provide services to you.

This may include disclosure to:

Service Providers

We may use third-party companies to support functions such as:

• Website hosting and management
• Online forms
• Customer relationship management
• Email and communications
• Scheduling
• File and document storage
• Analytics
• Website security and spam prevention
• Accounting
• Business administration
• Marketing and advertising services

These providers may process information as necessary to perform services for us.

Project-Related Parties

When necessary for your project, information may be disclosed to contractors, subcontractors, suppliers, designers, consultants, engineers, surveyors, permitting professionals, or other service providers involved in evaluating, planning, pricing, or completing the work.

We seek to limit this information to what is reasonably necessary for the applicable purpose.

Legal and Business Requirements

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process
• Protect the rights, property, safety, or interests of Idea Scapes, our customers, or others
• Investigate fraud, misuse, or security concerns
• Enforce agreements or protect legal rights
• Respond to an insurance claim or legal dispute

Information may also be transferred as part of a merger, acquisition, sale, restructuring, financing, or transfer of some or all of our business or assets.

06Sale of Personal Information

Idea Scapes does not sell personal information for monetary consideration.

We do not sell or rent customer contact information to third parties for their independent marketing purposes.

Certain website analytics or advertising technologies may involve disclosure of technical information to third-party service providers. Where applicable law provides rights regarding those activities, we will handle requests as required by law.

07Third-Party Platforms and Embedded Services

Our website and business systems may use or connect with services operated by third parties, including website providers, customer relationship management systems, form providers, analytics providers, security services, social media platforms, review platforms, mapping services, and other technology providers.

Those services may collect information directly or process information on our behalf. Their handling of information may also be governed by their own privacy policies and terms.

Our website may contain links to third-party websites. Idea Scapes is not responsible for the privacy or security practices of websites or services that we do not control.

08Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Evaluating and responding to inquiries
• Managing customer relationships and projects
• Maintaining business and project records
• Meeting warranty, insurance, tax, accounting, and legal requirements
• Resolving disputes
• Protecting our legal rights

Retention periods may vary depending on the type of information and the nature of our relationship with you.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

09Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission, storage, or internet-based communication can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information.

10Your Privacy Choices and Rights

You may contact us to:

• Update or correct contact information you have provided to us
• Ask us to stop sending text messages
• Ask us to stop sending promotional communications, if applicable
• Ask questions about how we handle your information

Depending on where you reside and the laws applicable to Idea Scapes, you may also have certain rights concerning your personal information, such as rights to request access, correction, deletion, or information about certain disclosures or uses.

If applicable law provides you with such rights, you may submit a request using the contact information below. We may need to verify your identity before completing certain requests. We will respond as required by applicable law.

11Children’s Privacy

Our website and services are intended for property owners, businesses, and other adults seeking landscape design, construction, consultation, or related services.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If we learn that we have received personal information from a child in circumstances where collection is prohibited, we will take reasonable steps to delete it.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the effective date above.

Your continued use of the website after an updated policy is posted is subject to the revised policy.

13Contact Us

If you have questions about this Privacy Policy or how Idea Scapes handles personal information, contact us at: